JOB DISCRIPTION: MANAGER AT UMAMIDO • You are responsible for the daily management of your Ramen Shop: you manage the restaurant with care and attention. You solve any kind of problems (absences, malfunctions, complaints by customers,….) in an constructive manner • As a real ambassador of Umamido you greet and service our guests with a big smile. You make sure they have an unforgettable experience. You embody our values (Honesty – Quality – Hospitality – Togetherness) and our mission (nourish people’s mind, body and soul) throughout their full visit. • Deliver superior service and maximize customer satisfaction • You inspire and motivate your team to achieve the required results • Respond efficiently and accurately to customer complaints • Manage restaurant’s good image and suggest ways to improve it • Coordinating daily front- and back-of-house restaurant operations • Controlling operational costs and identifying ways to cut waste • You create a positive atmosphere and resolve conflicts and frustrations in a constructive way, while coaching your team and being a good example at all times • You manage the staff schedule and follow up on contracts • Appraising staff performance • Organize and supervise shifts • Keeping track of employees’ hours • Ensuring incoming staff complies with company policy • Training staff to follow restaurant procedures • Appraise staff performance and provide feedback to improve productivity • You work together with other shops Managers and you help each other • You are responsible for Interviewing/recruiting new employees • (service/kitchen) and students • You control the smooth running of all procedures (service – products – hygiene/HACCP – safety – checkout – …) • Ensure compliance with sanitation and safety regulations • You make every effort to achieve the required turnover: you keep the costs under control and you take action when the results are dropping • You are responsible for ordering and receiving the products • Estimate future needs for goods, kitchen utensils and cleaning products • Ensuring all end of day cash outs are correctly completed • Regularly review product quality • Control operational costs and identify measures to cut waste • Implement policies and protocols that will maintain future restaurant operations • Open and close the restaurant on time. • You report to the Operational Manager • This list is non exhaustive, various random tasks that will come on your path are a part of your job. ‘Read and Approved’ (Hand written) Date Signature
<p></p><div><div><div><p><i>JOB DISCRIPTION: MANAGER AT UMAMIDO</i><br> <br> </p><ul><li>You are responsible for the <b>daily management</b> of your Ramen Shop: you manage the </li></ul>restaurant with care and attention. You solve any kind of problems (absences, malfunctions, <br> complaints by customers,….) in an constructive manner <ul><li>As a real <b>ambassador</b> of Umamido you greet and service our guests with a big smile. You </li></ul>make sure they have an unforgettable experience. You embody our values (<i>Honesty – Quality </i><br> <i>– Hospitality – Togetherness</i>) and our mission (<i>nourish people’s mind, body and soul</i>) <br> throughout their full visit. <ul><li>Deliver superior service and <b>maximize customer satisfaction</b> </li></ul><ul><li>You <b>inspire</b> and <b>motivate </b>your team to achieve the required results </li></ul><ul><li>Respond efficiently and accurately to customer <b>complaints</b> </li></ul><ul><li>Manage <b>restaurant’s good image</b> and suggest ways to improve it </li></ul><ul><li>Coordinating <b>daily front- and back-of-house</b> restaurant operations </li></ul><ul><li>Controlling operational costs and identifying ways <b>to cut waste</b> </li></ul><ul><li>You create a <b>positive atmosphere</b> and resolve conflicts and frustrations in a constructive way, </li></ul>while<b> coaching</b> your team and being a <b>good example</b> at all times <ul><li>You <b>manage</b> the <b>staff schedule</b> and follow up on contracts </li></ul><ul><li>Appraising staff <b>performance</b> </li></ul><ul><li><b>Organize</b> and supervise shifts </li></ul><ul><li>Keeping track of <b>employees’ hours </b></li></ul><ul><li>Ensuring incoming staff complies with company policy </li></ul><ul><li>T<b>raining </b>staff to follow restaurant procedures </li></ul><ul><li>Appraise staff performance and provide feedback to<b> improve productivity</b> </li></ul><ul><li>You work <b>together</b> with other shops Managers and you help each other </li></ul><ul><li>You are responsible for <b>Interviewing/recruiting</b> new employees </li></ul><ul><li>(service/kitchen) and students </li></ul><ul><li>You control the smooth running of <b>all procedures</b> (service – products – hygiene/HACCP – </li></ul>safety – checkout – …) <ul><li>Ensure compliance with sanitation and safety regulations </li></ul><ul><li>You make every effort to achieve the required<b> turnover</b>: you keep the costs under control and </li></ul>you take action when the results are dropping <ul><li>You are responsible for<b> ordering and receiving</b> the products </li></ul><ul><li><b>Estimate future needs</b> for goods, kitchen utensils and cleaning products </li></ul><ul><li>Ensuring all <b>end of day cash outs</b> are correctly completed </li></ul><ul><li>Regularly review <b>product quality</b> </li></ul><ul><li><b>Control operational costs</b> and identify measures to cut waste </li></ul><ul><li>Implement <b>policies and protocols</b> that will maintain future restaurant operations </li></ul><ul><li>Open and close the restaurant <b>on time</b>. </li></ul><ul><li>You report to the Operational Manager </li></ul><ul><li>This list is <b>non exhaustive,</b> various random tasks that will come on your path are a part of your </li></ul>job.<br> <br> <br> </div></div><p></p><div><div><p><br> ‘Read and Approved’ <br> (Hand written)<br> <br> <br> <br> <br> <br> <br> <br> Date<br> <br> <br> <br> <br> <br> <br> <br> Signature</p></div></div></div>
1de1f409b860ff03
Belgium
Manager
30+ days ago