Full-time WHO WE ARE? Smartflats has reinvented the concept of ‘Feel at home, away from home,’ with a modern touch! By adapting to our reality, our busy lives, and our needs, Smartflats has become the leading aparthotel operator in Belgium! In 2024, Smartflats acquired B-aparthotels to further strengthen its position and attract even more guests. This merger combines technological innovation with high-quality hotel services to offer a unique experience. Currently operating around 650 apartments, Smartflats aims to expand its presence across the Benelux. Our young and dynamic team consists of 40 talented, motivated, and creative individuals. The company is growing naturally and would be happy to welcome a new talent to the team soon. WHAT WILL YOU BE DOING Receive guests to the hotel by greeting them warmly Attend guests’ inquiries Inform guests of the services and accommodation rates in the hotels Check-in/out Planning of arrivals of the day/weekend in the hotels Manage in-house guest inquiries Cash and bill reservations Make direct reservations for guest according to their needs Build good relationship with guest Keep clear and comprehensive records of guest bookings and billings Maintain orderliness at front desk Report issues of maintenance and housekeeping to the managers Answer telephone, take and relay messages Provide information to callers Receive and sort mail and deliveries Monitor and maintain office equipment Control inventory relevant to reception area Tidy and maintain the reception area WE OFFER YOU... A Scale-up working environment. The opportunity to learn new skills on the job. Immersion in a team of diverse talents of all ages and cultures. A mentor to support your development. WE ARE LOOKING FOR... Minimum 1 year of experience in the hospitality industry Knowledge of the hospitality industry and management is a plus Knowledge of Microsoft Office suite cations (Word, Excel, PowerPoint, Outlook) Knowledge of customer service practices Knowledge of Reservation software (Fidelio, MEWS) is not mandatory but can be a PLUS Verbal and written communication skills English and French mandatory (dutch, spanish can be a plus) Customer Service Orientation Organized Ability to work independently and as part of a team To apply, send your CV and a short cover letter explaining how you would fit in our team. Send it to jobs@smartflats.be mentioning the position you apply for in the object of the email. Looking forward to meet you!
<div></div><div><div><div><div><div><div><div><div>Full-time</div> </div></div></div><div></div><div><div><div><div>WHO WE ARE?</div> </div><div><div><p>Smartflats has reinvented the concept of ‘Feel at home, away from home,’ with a modern touch!<br> By adapting to our reality, our busy lives, and our needs, Smartflats has become the leading aparthotel operator in Belgium!</p> <p> In 2024, Smartflats acquired B-aparthotels to further strengthen its position and attract even more guests. This merger combines technological innovation with high-quality hotel services to offer a unique experience.</p> <div> Currently operating around 650 apartments, Smartflats aims to expand its presence across the Benelux.<br> Our young and dynamic team consists of 40 talented, motivated, and creative individuals.<br> The company is growing naturally and would be happy to welcome a new talent to the team soon.</div> </div> </div><div><div>WHAT WILL YOU BE DOING</div> </div><div><div><ul><li>Receive guests to the hotel by greeting them warmly</li> <li>Attend guests’ inquiries</li> <li>Inform guests of the services and accommodation rates in the hotels</li> <li>Check-in/out</li> <li>Planning of arrivals of the day/weekend in the hotels</li> <li>Manage in-house guest inquiries</li> <li>Cash and bill reservations</li> <li>Make direct reservations for guest according to their needs</li> <li>Build good relationship with guest</li> <li>Keep clear and comprehensive records of guest bookings and billings</li> <li>Maintain orderliness at front desk</li> <li>Report issues of maintenance and housekeeping to the managers</li> <li>Answer telephone, take and relay messages</li> <li>Provide information to callers</li> <li>Receive and sort mail and deliveries</li> <li>Monitor and maintain office equipment</li> <li>Control inventory relevant to reception area</li> <li>Tidy and maintain the reception area</li> </ul></div></div><div><div>WE OFFER YOU...</div> </div><div><div><ul><li>A Scale-up working environment.</li> <li>The opportunity to learn new skills on the job.</li> <li>Immersion in a team of diverse talents of all ages and cultures.</li> <li>A mentor to support your development.</li> </ul></div></div><div><div>WE ARE LOOKING FOR...</div> </div><div><div><ul><li>Minimum 1 year of experience in the hospitality industry</li> <li>Knowledge of the hospitality industry and management is a plus </li><li>Knowledge of Microsoft Office suite cations (Word, Excel, PowerPoint, Outlook) </li><li>Knowledge of customer service practices </li><li>Knowledge of Reservation software (Fidelio, MEWS) is not mandatory but can be a PLUS</li> <li>Verbal and written communication skills</li> <li>English and French mandatory (dutch, spanish can be a plus)</li> <li>Customer Service Orientation</li> <li>Organized</li> <li>Ability to work independently and as part of a team</li> </ul></div></div><p></p><div> </div><div></div><div><div><div><div><div><div><div>To apply, send your CV and a short cover letter explaining how you would fit in our team. Send it to jobs@smartflats.be mentioning the position you apply for in the object of the email. Looking forward to meet you!</div></div></div></div></div></div></div></div></div></div></div></div></div>
089880f2aa71be26
Full-time
Brussels
Operations Assistant
30+ days ago