The Assistant Duty Manager supports operational decisions for passenger handling, advising on cost-effective solutions and ensuring proper irregularity management. On the field, they coordinate airport operations, represent the airline to passengers, make independent commercial and operational decisions, and intervene in conflicts. FACTS Location Brussels Employment level Direct entry Function Airport Staff Working time Full time Tasks Monitor daily in- & outbound flights, optimize rotations for cost and punctuality Handle irregularities: rebook/reroute passengers in BRU & outstations Act as single point of contact for operational & commercial reporting Communicate with aircraft via VHF/ACARS and update systems for smooth turnarounds Set priorities on incoming messages and support outstations with instructions Supervise and coordinate airport operations on the field, resolve conflicts Manage delays, waive penalties, and grant compensations to ensure customer satisfaction Lead, coach, and evaluate ATO staff as part of key people management responsibilities Behind the scenes Brussels Airlines Brussels Airlines Requirements High school diploma or equivalent through experience PRO experience (+2 years) is a must! Customer oriented, open friendly manner and great people skills Strong organizer Fluent English/French/Dutch Problem solver and stress resistant Profound knowledge and working experience of handling processes (check-in, baggage, cleaning, etc.) and systems (Connection Manager, CM, OneRes, etc.). Profound and in-depth knowledge of working procedures at the airport Company
<div><div><div><div><p>The Assistant Duty Manager supports operational decisions for passenger handling, advising on cost-effective solutions and ensuring proper irregularity management. On the field, they coordinate airport operations, represent the airline to passengers, make independent commercial and operational decisions, and intervene in conflicts.</p></div></div> <div><div> <h2 class="jobSectionHeader"><b>FACTS</b></h2> <ul><div>Location<div><b> Brussels</b></div> </div> <div>Employment level<div><b> Direct entry</b></div> </div> <div>Function<div><b> Airport Staff</b></div> </div> <div>Working time<div><b> Full time</b></div> </div></ul></div></div></div><div></div> <div><div><div>Tasks</div> </div><div></div><div><div><div><ul><li>Monitor daily in- & outbound flights, optimize rotations for cost and punctuality</li> <li>Handle irregularities: rebook/reroute passengers in BRU & outstations</li> <li>Act as single point of contact for operational & commercial reporting</li> <li>Communicate with aircraft via VHF/ACARS and update systems for smooth turnarounds</li> <li>Set priorities on incoming messages and support outstations with instructions</li> <li>Supervise and coordinate airport operations on the field, resolve conflicts</li> <li>Manage delays, waive penalties, and grant compensations to ensure customer satisfaction</li> <li>Lead, coach, and evaluate ATO staff as part of key people management responsibilities</li> </ul></div></div></div><div></div><div><div>Behind the scenes</div> </div><div></div><div><div><div><div><p><b>Brussels Airlines</b></p><p> Brussels Airlines</p></div> <div></div> </div></div></div><div><div>Requirements</div> </div><div></div><div><ul><li>High school diploma or equivalent through experience PRO experience (+2 years) is a must!</li> <li>Customer oriented, open friendly manner and great people skills</li> <li>Strong organizer</li> <li>Fluent English/French/Dutch</li> <li>Problem solver and stress resistant</li> <li>Profound knowledge and working experience of handling processes (check-in, baggage, cleaning, etc.) and systems (Connection Manager, CM, OneRes, etc.).</li> <li>Profound and in-depth knowledge of working procedures at the airport</li> </ul></div><div><div>Company</div></div></div></div><div></div>
c0dc214f7e4878ac
Full-time
Brussels
Assistant Duty Manager
30+ days ago