JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Manage the strategy, integration, resourcing and performance of the Hospitality Services teams (Meeting Services, Dining, Events, Cleaning). Ensure the highest levels of service are provided to P&G employees in line with the hospitality budget and corporate standards Manage a seamless interface of Hospitality to deliver a superior experience to End Users and Visitors. Manage projects and initiatives that pertain to improving Soft Services functions and Annual Workplace survey scores. Develop an understanding of the P&G business and sound working relationships with key representatives of the client. Operational and financial management of the vendors in the area of responsibility, including procurement and forecasting. Coordination of Soft services work orders: pick up and distribution in the team, tracking and closure of work orders and support the team performance. Ensure SLA goals are met Assist the WEL in the delivery of all facility management services to the building occupants. Treat daily customer requests; Daily Site Tours for proactive identifications & fixing of issues Other duties as assigned Additional duties and responsibilities: Client Management 1) Develop close understanding of P&G organization and strong network through End Users. 2) Ensure feedback from client sessions is recorded and timely addressed. 3) Lead Site Initiatives in Services areas and Site Communications. 4) Create visibility for the JLL Team on site and promote JLL activities. 5) Lead all the Soft Services onsite – Dining, Cleaning, Meeting Services, Events Site Service Delivery Management 1) Liaise with the relevant COE’s to develop and maintain the Operational Procedures to deliver Dining, Cleaning and Soft Services in scope and to serve as guide for managed JLL Staff and Contractors. 2) Work with Client and Manager to develop and implement new processes that improve service & customer satisfaction and /or reduce cost. 3) Provide a responsive and pro-active service via seamless interface with all involved parties. 4) Daily interface with partners to set priorities and ensure jobs are completed 5) Conduct monthly Vendor Management meetings (scorecard sessions) with the involvement of contract manager (Sourcing) to monitor supplier performance 6) Ensure that contracts at the site are delivering the required service at the correct cost. 7) Ensure and complete periodic reporting to meet client expectations and internal requirements, and management reports as required. Health and Safety Management Ensure that the services and actions meet all legal and Client required H&S regulations and nurture a HSE mindset within the organization Ensure that all staff are working in compliance with H&S regulations Conduct monthly dining Health & Safety checks Ensure all Special Events, decorations and temporary setups are following the HS&E guidelines and regulations Finance Management Ensure that the services meet all financial/ savings targets Develop initiatives and strategies leading to cost savings and service improvements. Provide accurate Budget forecasting as per the Financial Calendar Ensure End to End process delivery of all procurement activities (offer, PO, invoicing, payment) for your services If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
JLL supports the Whole You, personally and professionally. <br><br> Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. <br><br> Manage the strategy, integration, resourcing and performance of the Hospitality Services teams (Meeting Services, Dining, Events, Cleaning). Ensure the highest levels of service are provided to P&G employees in line with the hospitality budget and corporate standards <br>Manage a seamless interface of Hospitality to deliver a superior experience to End Users and Visitors. <br>Manage projects and initiatives that pertain to improving Soft Services functions and Annual Workplace survey scores. <br>Develop an understanding of the P&G business and sound working relationships with key representatives of the client. <br>Operational and financial management of the vendors in the area of responsibility, including procurement and forecasting. <br><b>Coordination of Soft services work orders:</b> pick up and distribution in the team, tracking and closure of work orders and support the team performance. Ensure SLA goals are met <br>Assist the WEL in the delivery of all facility management services to the building occupants. <br>Treat daily customer requests; Daily Site Tours for proactive identifications & fixing of issues <br>Other duties as assigned <br><br> <b>Additional duties and responsibilities:</b><br> Client Management <br>1) Develop close understanding of P&G organization and strong network through End Users. <br>2) Ensure feedback from client sessions is recorded and timely addressed. <br>3) Lead Site Initiatives in Services areas and Site Communications. <br>4) Create visibility for the JLL Team on site and promote JLL activities. <br>5) Lead all the Soft Services onsite – Dining, Cleaning, Meeting Services, Events <br><br> Site Service Delivery Management <br>1) Liaise with the relevant COE’s to develop and maintain the Operational Procedures to deliver Dining, Cleaning and Soft Services in scope and to serve as guide for managed JLL Staff and Contractors. <br>2) Work with Client and Manager to develop and implement new processes that improve service & customer satisfaction and /or reduce cost. <br>3) Provide a responsive and pro-active service via seamless interface with all involved parties. <br>4) Daily interface with partners to set priorities and ensure jobs are completed <br>5) Conduct monthly Vendor Management meetings (scorecard sessions) with the involvement of contract manager (Sourcing) to monitor supplier performance <br>6) Ensure that contracts at the site are delivering the required service at the correct cost. <br>7) Ensure and complete periodic reporting to meet client expectations and internal requirements, and management reports as required. <br><br> Health and Safety Management <br>Ensure that the services and actions meet all legal and Client required H&S regulations and nurture a HSE mindset within the organization Ensure that all staff are working in compliance with H&S regulations Conduct monthly dining Health & Safety checks Ensure all Special Events, decorations and temporary setups are following the HS&E guidelines and regulations <br><br> Finance Management <br>Ensure that the services meet all financial/ savings targets Develop initiatives and strategies leading to cost savings and service improvements. Provide accurate Budget forecasting as per the Financial Calendar Ensure End to End process delivery of all procurement activities (offer, PO, invoicing, payment) for your services <br><br> If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! <br><br> Personalized benefits that support personal well-being and growth: <br><br> JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. <br><br> About JLL – <br><br> We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. <br><br> Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. <br><br> Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
bb0ad603f9e50ad7
Strombeek-Bever
Workplace Experience Associate
28 days ago